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CRM & ONELINE SERVICES

Home > Case Studies > Functionnal Solutions > CRM & Online Services

Bringing new levels of customer satisfaction

According to E-crm and Internet experts, online vehicles for customer service, such as instant messaging (IM) and online chat, combine the best features of offline and online customer service.

12Planet provides various interactive communication solutions for customers to get the immediate, personal, human attention, with the convenience of at-home instant access.

Thanks to instant messaging networks and chat, forum, or conference based platforms for websites and intranet portals, 12Planet helps companies:

  • achieve significant gains in productivity
  • provide high quality customer service
  • save on operating costs

12Planet solutions assure ROI and short time-to-market thanks to 12Planet's eLiveEngine technology™.

 

Instant services / CRM

  • inform and advise tcustomers in real time
  • deliver documents online in a wide range of formats

Collaborative work solutions

  • create instant communication for employees, managers, trading partners and exchange information instantly.
  • integrate instant messaging networks with corporate information systems
  • organize online meetings, marketing seminars and sales conferences
  • provide advanced self-service information to customers, partners or company employees
  • build a discussion space available on web sites or intranet portals for selected users, company employees or partners.

Live web events and interactive services

  • invite experts to address customers, customer service and technical support teams or trading partners.
  • invite celebrities to energize your portal
  • offer free discussion space with chat rooms on internet or intranet portals

Go farther in instant communication

  • create custom branded instant messaging networks
  • offer voice communication
  • extend communication applications to wireless devices (PDAs, mobile phones…)
For more information on how 12Planet may help you on your custom project, contact us using the following form: click here.
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