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Home > Case Studies > Functionnal Solutions > ERP / PDM & Interactive Applications

Many manufacturing sites have hundreds of users relying on its ERP system.In the past, these users experienced unreliable connections, dropped sessions, poor response time, frequent interruptions and brownouts which led to a tremendous loss of business for the company. Customers were also frustrated by their inability to access information relative to sales orders, available inventory and delivery information.

12Planet addresses the growing demand for secure instant communication in field sales and service organizations, delivery services, and business-critical applications such as customer relationship management (CRM) and enterprise resource planning (ERP).

Thanks to 12Planet instant messaging, chat, forum and conference platforms,12Planet provides various interactive communication tools for your company to:

  • provide high quality customer service
  • achieve significant gains in productivity
  • save on operating costs.
Instant services for customers and managers
  • offer access to specific information on sales order, available items, delivery times
  • deliver documents online in a wide range of formats
  • ensure a reliable instant alert system within a production chain, or to inform customers about orders
  • provide advanced self-service information to customers, partners or company employees

Collaborative work solutions

  • create instant communication to employees, managers, trading partners exchange information instantly.
  • integrate instant messaging networks with corporate information systems
  • organize online meetings, marketing seminars and sales conferences
  • feed a knowledge base with FAQs for online customer service or technical support representatives to use
  • build a discussion space available on web sites or intranet portals for selected customers, company employees or partners.

Live web events and interactive services

  • invite experts to address customers, customer service and technical support teams or trading partners in real time
  • invite celebrities to enrgize portals
  • offer free discussion space with chat rooms on internet or intranet/extranet portals

Go farther in instant communication

  • create custom branded instant messaging networks
  • offer voice communication
  • extend communication application to wireless devices (PDAs, mobile phones…)
For more information on how 12Planet may help you on your custom project, contact us using the following form: click here.
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