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Home > Case Studies > Industry Solutions > ISP, Telco Operators

Ensuring that customers and partners have a positive experience every time !

Every company's goal is certainly to excel in customer service and satisfaction by understanding customers' business telecommunication needs. Your success is measured by the quality of service and level of expertise delivered by dedicated customer specialists. Nevertheless random surveys show that ISP and Telco operators involved in e-business can still improve service levels and remain at the standards that customers and partners expect.

Thanks to 12Planet chat, forum, conference and instant messaging solutions, 12Planet's technology enable companies to:

  • provide customers and partners high quality services
  • achieve significant gains in productivity
  • saving on operating costs

12Planet solutions assure ROI and short time-to-market thanks to 12Planet's eLiveEngine technology™.


Instant services for customers and partners

  • inform and advise customers and trading partners in real time
  • deliver online documents in a wide range of formats
  • offer self-service information (billing procedures, technical support...)

Live web events and interactive services

  • invite experts who will adress your partners or employees in real time
  • invite celebrities to dynamize your portal and attract customers
  • offer free discussion space with chat rooms on internet or intranet portals

Collaborative work solution

  • create instant communication networks for employees, managers and trading partners for more efficiency and smarter decision-making
  • integrate instant messaging networks with corporate IT systems
  • organize online meetings, seminars and conferences
  • feed a knowledge base with FAQs for online service representatives to use
  • build a discussion space available on web sites or intranet portal for specific users or customers…

Go farther in instant communication

  • create branded instant messaging networks
  • offer voice communication
  • extend communication application to wireless devices (PDAs, mobile phones…)
For more information on how 12Planet may help you on your custom project, contact us using the following form: click here.
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