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» Instant Messaging


Home > Case Studies > Functionnal Solutions > Portal & Markets

The next step for cutting-edge online services and collaborative work

Instant communication solutions are the next step for cutting edge online customer service, and improved collaborative work on portals and marketplaces. They need interactive and instant communication solutions for customers and suppliers to negociate in real time, get immediate attention with the convenience of "at-home" instant access.

12Planet provides instant messaging, chat platforms and forum based solutionsfor you to:

  • increase customer satisfaction
  • achieve productivity gains
  • improve collaborative work within and between company offices
  • strengthen relationships with partners and suppliers

Instant services for customers and suppliers

  • inform and advise them in real time
  • deliver online documents in a wide range of formats
  • offer self-service information (FAQs, billing procedures, technical support...)

Collaborative work solutions

  • create instant communication among salespeople, trading partners...
  • integrate instant messaging networks with your corporate information systems
  • organize online meetings, seminars and conferences
  • build a discussion space available on web sites or intranet portals for selected users (online sales representatives, important customers…)

Live web events and interactive services

  • invite industrial experts to talk with customers, salespeople, trading partners
  • invite celebrities to enrgize portals and attract visitors
  • offer free discussion space with chat rooms on internet or intranet portals

Go farther in instant communication

  • create custom branded instant messaging networks
  • offer voice communication
  • extend communication application to wireless devices (PDAs, mobile phones…)
For more information on how 12Planet may help you on your custom project, contact us using the following form: click here.
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